Insuloft Limited
Website Privacy Policy
At Insuloft Limited we completely respect your privacy and are fully committed to protecting
your personal data. This privacy notice will inform you as to how we look after your personal
data when you visit our website and when we collect any of your personal data. It also tells
you about your privacy rights and how the law protects you.
Purpose of this privacy notice
This privacy notice gives you information on how we collect and process your personal data
through your use of our website and data we may have collected either directly from you or
received from third parties. The website is not intended for children and we do not
knowingly collect data relating to children.
Data Controller
Insuloft Limited, company number 08857947 is the data controller and responsible for your
personal data. We are registered Data Controllers with the Information Commissioner’s
Office (ICO) with Data Protection registration number ZA219206.
If you have any questions about how your data is handled, please contact our Data Protection
Officer by the details below.
Data Protection Officer – contact details
Mr Warren Brandon
Insuloft Limited
10 The Broadway
London
NW7 3LL
Tel: 0800 010010
Email: [email protected]
The personal data we collect
Personal data, or personal information, means any information about an individual from
which that person can be identified. It does not include data where the identity has been
removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we
have grouped together as follows:
Identity Data includes first name, maiden name, last name, title or similar identifier.
Contact Data includes email address, home address and telephone numbers.
We do not collect any Special Categories of Personal Data about you (this includes details
about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation,
political opinions, trade union membership, information about your health and genetic and
biometric data). Nor do we collect any information about criminal convictions and offences.
In the unlikelihood that such data comes into our possession, we will contact you as soon as
possible to discuss its deletion.
Methods of Data Collection
We may collect personal data from you which you supply directly to us or via our website.
We do on occasions use third parties to supply data to us for marketing purposes, which
includes the following companies:
Seawave Media Limited
Teleprospects Limited
NetPerform Limited
Direct Data Squad Limited
Odin Group Limited
Data Processing
We will only process your data for marketing purposes when we have either your consent to
do so or if it is in our legitimate interests, which do not outweigh your rights and freedoms as
an individual.
Otherwise, we will only process your data to fulfil the agreement we have entered into with
you, i.e. the provision of home improvement products or services. Thereafter, we will only
process your data if we have a legitimate interest in doing so.
We do not use any automated decision-making processes, including profiling.
Sharing your data
We will only share your data with those we contract with for the provision of our home
improvement products or services, which is a sub-contractor called Eco Spray Foam Systems.
We ensure that they adhere to the relevant data protection laws and that your data is protected
at all times and not shared with any other third parties.
Otherwise, we will only share your data when we are legally obliged to do so with statutory
organisations such as the police, HMRC, ICO and so on.
Cookies
Our website uses essential cookies only.
Direct Marketing
We only direct market to you by telephone when we have a legitimate interest in doing so,
which does not outweigh your rights and freedoms as an individual or where you have given
us your consent to do so.
We will not contact you if you have registered your telephone number with the Telephone
Preference Service after the expiration of 28 days, nor if you have asked us not to call you.
We do not direct market by any other means, such as postal or electronic methods.
Transferring Data
We do not transfer your personal data outside the European Economic Area
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes that we
collected it for, including for the purposes of satisfying any legal, accounting, or reporting
requirements.
If you become a customer, we will retain your data for a period of 6 years for tax and
accounting reasons. Otherwise, we will only retain your data for a period of 12 months.
Your legal rights
You have rights under the data protection laws in relation to your personal data, including;
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
Subject Access Requests
You will not have to pay a fee to access your personal data (or to exercise any of the other
rights). However, we may charge a reasonable fee if your request is clearly unfounded,
repetitive or excessive. Alternatively, we may refuse to comply with your request in these
circumstances.
We may require additional information from you to identify the data you wish to receive.
We respond to all legitimate requests within one month from the date of receipt. However, it
may take us longer than a month if your request is particularly complex or you have made a
number of requests, in which case, we will notify you and keep you updated.
Complaints
You have the right to make a complaint at any time to the Information Commissioner’s Office
(ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However,
we would like to try and resolve any complaint before you engage the ICO, so please speak to
us first and hopefully we can fully address any concerns you may have.